CAMPGAW MOUNTAIN POLICIES & PROCEDURES
Ski Campgaw permits skiing, snowboarding, and snow tubing to those persons who have purchased a lift ticket or snow tubing ticket or who have a season’s pass. The ticket and pass DOES NOT include the right of persons other than Ski Campgaw employees to provide ski, snowboard, or other lessons on our premises to other persons or for persons to take lessons from anyone other than a Ski Campgaw employees with consideration or without consideration paid. Please accept this notice that anyone giving or receiving a lesson by or from a person other than a Ski Campgaw employee shall immediately have their lift or snow tubing ticket voided and will be required to leave the premises. Ski Campgaw reserves the right to revoke lift tickets, season’s passes, and snow tubing passes and reserves the right to seek criminal and civil remedies against offending parties.
TUBING MINIMUM HEIGHT REQUIREMENTS
1) You must be at least 48" tall (with hat and headgear removed).
2) One Snow Tube Transported by One Participant: If a tubing participant cannot manage the transport of their snow tube around the park, we reserve the right to end their session early if they impede the flow of other participants. Also, we cannot have guardians trying to manage their own snow tubes and those of the children in their charge. This raises safety concerns and the associated delays are not fair to the other participants.
3) These rules will be strictly enforced so please do not waste your time & money and disappoint your children by buying Tubing Tickets if they do not meet the minimum session height requirements.
These changes are necessary for safety reasons, to avoid unnecessary delays for the other participants, and to increase the number of participant rides per snow tubing session. Measuring stands will be present where tickets are sold and within the Tubing Park itself to ensure compliance. We reserve the right to deny access or end the session early for those under the session's minimum height requirement and for those who cannot manage the timely transport of their tubes.
For the safety of the participants, tubing may be closed for up to 15 minutes, during any session, for grooming as requested by Ski Patrol or Mountain Management.
Tubing tickets are NOT refundable or exchangeable unless we are not open for the specific session purchased. Tickets for missed sessions are NOT refundable. Based on the weather - tubing may be slow. No refunds will be given.
All participants must sign a waiver or the waiver must be signed by a parent or guardian for all minors. The waiver must be turned in to receive your tickets. Tickets will not be issued without a signed waiver and no refunds will be given.
GENERAL MOUNTAIN POLICIES AND PROCEDURES
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In case of inclement weather – ie. high winds, fog, blizzard- Campgaw reserves the right to shut down the lift and/or close the hill for safety purposes. In doing so refunds will be given at the discretion of the Campgaw Management Team and will be issued in voucher form.
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Refund policy: Refunds are issued at the discretion of the Campgaw Management Team and may be issued in voucher form. Funds may also be placed on a Campgaw Mountain Bucks Gift Card. (Excludes our Multi-Week Programs; please refer to our program cancellation policy.)
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When requesting a refund for medical reasons a request for a written physician's note will be required.
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Unattended property has the potential to be stolen, we strongly recommend that all customers secure all skis and snowboards.
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Campgaw is not responsible for any stolen or damaged property. In the event that you believe that a theft has occurred we recommend that you contact the Bergen County Police Department to file a report.
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Customer safety is a top priority at Campgaw Mountain therefore we request that you park in the spaces provided and do not double park your vehicle. We reserve the right to tow all vehicles that are improperly parked.
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Snowboard leashes are not required but highly recommended.
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Bergen County Park and Recreation Ordinance prohibit any type sleigh riding.
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A snow pass and equipment are required to be on the snow.
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Ski Campgaw permits skiing, snowboarding, and snow tubing to those persons who have purchased a lift ticket or snow tubing ticket or who have a season’s pass. The ticket and pass DOES NOT include the right of persons other than Ski Campgaw employees to provide ski, snowboard, or other lessons on our premises to other persons or for persons to take lessons from anyone other than a Ski Campgaw employees with consideration or without consideration paid. Please accept this notice that anyone giving or receiving a lesson by or from a person other than a Ski Campgaw employee shall immediately have their lift or snow tubing ticket voided and will be required to leave the premises. Ski Campgaw reserves the right to revoke lift tickets, season’s passes, and snow tubing passes and reserves the right to seek criminal and civil remedies against offending parties.
SEASON PASS TERMS & CONDITIONS
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Season Passes are not refundable.
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In return for the discounted pass rate paid for the Season Pass, I agree and understand that the pass is not refundable or transferable.
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If you are unable to use the pass due to a medical reason or other acceptable reason, such as deployment, we will transfer the pass to the next season. A doctor’s note or paperwork documenting the reason will be required.
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Re-selling or allowing another person to use the pass constitutes theft of services. The Season Pass will be revoked and the action dealt with by the authorities.
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I agree and understand that my Pass may be canceled without refund, if I abuse my privileges by acts that endanger my life or others.
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Campgaw Mountain cannot assume responsibility for snow, weather, and amount of pass use ( no set number of visits is guaranteed), safety or any other conditions affecting the season pass holder or their use of the pass. NO refunds will be given due to weather or lack of use.
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In the event of loss or theft of the pass, the pass holder must notify Campgaw Mountain.
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Replacement is at the discretion of Campgaw Mountain for a fee of $40.00.
TUBING TERMS & CONDITIONS
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All participants must meet the height requirements as defined above in the section entitled " Tubing Minimum Height Requirements" ( Minimum height of 48" required) and weigh no more than 300 pounds.
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All participants must sign a tubing release form, and if under 18 years of age, a parent or guardian must sign with name of participant.
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Single riders only, one person per tube.
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Rates quoted apply only to groups of 20 or more and agree to 100% of total event fee will be charged to credit card if group cancels without giving Campgaw at least 10 days notice.
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Group rates are available Monday-Friday/ Non-Holiday, there are limited opportunities for group discounts on Saturdays, Sundays, or Holidays.
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Group assumes full responsibility for tickets ordered and agrees to make final accounting of all monies the day of the visit. No refunds will be extended for unused tickets after the final number is confirmed 10 days prior to your scheduled visit. Failure to notify the group coordinator with your final number of reserved tickets 10 days to your prior scheduled visit may result in your group incurring the full cost of all reserved tickets (School voucher payment due within 60 days of signing).
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Resale of tickets is unlawful and subject to prosecution.
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Participants will be ticketed upon arrival at Campgaw. Group leader is responsible for distributing all tickets. If additional tickets are needed on the day your visit, you MUST present a copy of this contract to the Group Services Center to receive the applicable group rate.
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Non-Profit/Tax Exempt Groups must provide valid tax-exempt form at time of reservation. The full payment must be made by the tax-exempt group to receive the tax exemption.
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Campgaw reserves the right to limit/close operations of any part of the facility for capacity limitations, safety and operating reasons, including inclement weather. Also, some activities may not be accessible to everyone due to weight/height restrictions.
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If Campgaw closes on your scheduled visit date, the Group Leader will be notified as soon as possible. If your group needs to reschedule a visit, an advanced notice of at least 10 days is required.
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Campgaw’s operating season is scheduled from mid-December thru mid-March (weather permitting). Hours of operation are subject to change without notice.
LESSON CANCELLATION POLICY
All reservations must be cancelled or changed 48 hours prior to the scheduled lesson date. If the reservation is not cancelled within this time frame a $30 processing fee may be incurred.
Please note that a lesson may be rescheduled only once from its original reservation date.
All No Call No Shows will not receive a refund for the purchased reservations and will be charged for the full price of the lesson.
To cancel or change a lesson reservation, please contact Campgaw Mountain at (201)-327-7800. Our reservation center is open 7-days a week from 9:00 am – 6:00pm; if you call after hours, you will have the option to leave a message for cancellations only.
No reservations will be accepted on voicemail.
PROGRAM CANCELLATION POLICY
Parents/Guardians should refer to our website www.skicampgaw.com for up to date information regarding class changes, news or cancellations. If a class is canceled due to inclement weather, the program will be extended 1 week at the end of the session to account for the missed class.
All Cruiser, Mountain Master, and School group programs are non-refundable 14 days prior to the start of the program.
All requests for program cancellation must be submitted via email to (skiinfo@skicampgaw.com) and are subject to a 30% cancellation fee.
There are ABSOLUTELY NO REFUNDS or MAKE-UP DATES as far as miss classes.
Participant are contracted to a 4-week program and the 5th week is complementary
OR can be used as a make-up day.