General Mountain Policies and Procedures

  1. In case of inclement weather – ie. high winds, fog, blizzard- Campgaw reserves  the right  to shut down the lift and/or close the hill for safety purposes. In doing so refunds will be given at the discretion of the Campgaw Management Team and will be issued in voucher form.

  2. Refund policy: Refunds are issued at the discretion of the Campgaw Management Team and  may be issued in voucher form. Funds may also be placed on a Campgaw Mountain Bucks Gift Card. (Excludes our Multi-Week Programs; please refer to our program cancellation policy.

  3. When requesting a refund for medical reasons a request for a written physicians note will be required.

  4. Unattended property has the potential to be stolen, we strongly recommend that all customers secure all skis and snowboards.

  5. Campgaw is not responsible for any stolen or damaged property. In the event that you believe that a theft has occurred we recommend that you contact the Bergen County Police Department to file a report.

  6. Customer safety is a top priority at Campgaw Mountain therefore we request that you park in the spaces provided and do not double park your vehicle. We reserve the right to tow all vehicles that are improperly parked.

  7. Snowboard leashes are not required but highly recommended.

  8. Bergen County Park and Recreation  Ordinance prohibit any type sleigh riding.

  9. A snow pass and equipment are required to be on the snow.

Season Pass Terms and Conditions

  1. Season Passes are not refundable. If Campgaw is forced to close by an official government order, season passholders will choose between a pro-rated refund based on estimated opening (12/19) and closing (3/31) dates after the end of the 2020-21 season or the pro-rated amount can be applied toward a 2021-22 season pass with and additional appreciation bonus of 5% from Campgaw added on.

  2. In return for the discounted pass rate paid for the Season Pass, I agree and understand that the pass is not refundable or transferable. 

  3. If you are unable to use the pass due to a medical reason or other acceptable reason, such as deployment, we will transfer the pass to the next season.  A doctor’s note or paperwork documenting the reason will be required.

  4. Re-selling or allowing another person to use the pass constitutes theft of services. The Season Pass will be revoked and the action dealt with by the authorities.

  5. I agree and understand that my Pass may be canceled without refund, if I abuse my privileges by acts that endanger my life or others.

  6. Campgaw Mountain cannot assume responsibility for snow, weather, and amount of pass use ( no set number of visits is guaranteed), safety or any other conditions affecting the season pass holder or their use of the pass. NO refunds will be given due to weather or lack of use.

  7. In the event of loss or theft of the pass, the pass holder must notify Campgaw Mountain.

  8. Replacement is at the discretion of Campgaw Mountain for a fee of $40.00.

Tubing Terms and Conditions

  1. All participants must be at least 42 inches tall and no more than 300 pounds.

  2. All participants must sign a tubing release form, and if under 18 years of age, a parent or guardian must sign with name of participant.

  3. Single riders only, one person per tube.

  4. Rates quoted apply only to groups of 20 or more and  agree to 100%  of  total event fee will be charged to credit card if group cancels without giving Campgaw at  least  10 days notice.          

  5. Group rates are available Monday-Friday/ Non-Holiday, there are limited opportunities for group discounts on Saturdays, Sundays, or Holidays

  6. Group assumes full responsibility for tickets ordered and agrees to make final accounting of all monies the day of the visit. No refunds will be extended for unused tickets after the final number is confirmed 10 days prior to your scheduled visit. Failure to notify the group coordinator with your final number of reserved tickets  10 days to  your prior  scheduled visit may result in your group incurring the full cost of all reserved tickets. (School voucher payment due within 60 days of signing) 

  7. Resale of tickets is unlawful and subject to prosecution.

  8. Participants will be ticketed upon arrival at Campgaw.  Group leader is responsible for distributing all tickets.  If additional tickets are needed on the day your visit, you MUST present a copy of this contract to the Group Services Center to receive the applicable group rate.

  9. Non-Profit/Tax Exempt Groups must provide valid tax-exempt form at time of reservation.  The full payment must be made by the tax-exempt group to receive the tax exemption.

  10. Campgaw reserves the right to limit/close operations of any part of the facility for capacity limitations, safety and operating reasons, including inclement weather.  Also, some activities may not be accessible to everyone due to weight/height restrictions.

  11. If Campgaw closes on your scheduled visit date, the Group Leader will be notified as soon as possible.  If your group needs to reschedule a visit, an advanced notice of at least 10 days is required.

  12. Campgaw’s operating season is scheduled from mid-December thru mid-March (weather permitting).  Hours of operation are subject to change without notice


Lesson Cancellation Policy


All reservations must be cancelled or changed 48 hours prior to the scheduled lesson date. If the reservation is not cancelled within this time frame a $30 processing fee may be incurred.


Please note that a lesson may be rescheduled only once from its original reservation date.

All No Call No Shows will not receive a refund for the purchased reservations.


To cancel or change a lesson reservation, please contact Campgaw Mountain at (201)-327-7800. Our reservation center is open 7-days a week from 9:00 am – 6:00pm; if you call after hours, you will have the option to leave a message for cancellations only. No reservations will be accepted on voicemail.


Program Cancellation Policy

Cancellation Policy:

Parents should refer to our website  for up to date information regarding class changes, news or cancellations. If a class is cancelled due to inclement weather, there are no refunds; the program will be extended 1 week at the end of the session to account for the missed class. All Cruiser and Mountain programs are non-refundable once the program begins. All requests for program cancellations must be submitted in writing 14 days prior to the start of the program and is subject to a 30% cancellation fee. Please note there are no make up lessons for missed program  classes.

Program Date Exclusions: Program excludes Jan. 18th, Jan.19th as well as Feb. 15th, Feb.16th.